Acceptable Use Policy

This AUP is incorporated by reference in your Master Services Agreement with SMART HOSTING and your service may be suspended or terminated for violation of this AUP in accordance with the Master Services Agreement.

Internet Abuse
You may not use SMART HOSTING's network to engage in, foster, or promote illegal, abusive, or irresponsible behaviour, including:

Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to SMART HOSTING and its customers) without express authorisation of the owner of the system or network;
Monitoring data or traffic on any network or system without the express authorisation of the owner of the system or network;

Interference with service to any user of the SMART HOSTING or other network including, but not limited to, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;
Use of an Internet account or computer without the owner's authorisation, including, but not limited to Internet scamming (tricking other people into releasing their passwords), password robbery, security hole scanning, and port scanning;

Forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting;
Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user;
Use of the service for distribution of advertisement delivery software unless:

(i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and
(ii) the software is easily removable by use of standard tools for such purpose included on major operating systems; (such as Microsoft's "ad/remove" tool); or

Any conduct that is likely to result in retaliation against the SMART HOSTING network or website, or SMART HOSTING's employees, officers or other agents, including engaging in behaviour that results in any server being the target of a denial of service attack (DoS).

You must take reasonable security precautions in light of your use of the SMART HOSTING services. You are solely responsible for any breaches of security affecting the servers under your control. You must protect the confidentiality of your password(s), and you should change your password(s) periodically.

A compromised server is potentially disruptive to SMART HOSTING's network and other customers. Therefore SMART HOSTING may take your Content off line if it is accessed or manipulated by third party without your consent.

Bulk or Commercial E-Mail
You must comply with laws and regulations applicable to bulk or commercial e-mail. In addition, you must obtain SMART HOSTING's advance approval for any bulk e-mail, which will not be given unless you are able to demonstrate all of the following to SMART HOSTING's reasonable satisfaction:

Your intended recipients have given their consent to receive e-mail via some affirmative means, such as an opt-in procedure;
Your procedures for soliciting consent include reasonable means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;
You retain evidence of the recipient's consent in a form that may be promptly produced on request, and you honour recipient's and SMART HOSTING's requests to produce consent evidence within 72 hours of receipt of the request.
You have procedures in place that allow a recipient to easily revoke their consent - such as a link in the body of the e-mail, or instructions to reply with the word "Remove" in the subject line. Revocations of consent are honoured within 72 hours, and you notify recipients that their revocation of their consent will be honoured in 72 hours;
You must post an e-mail address for complaints (such as in a conspicuous place on any Web site associated with the e-mail, you must register that address at, and you must promptly respond to messages sent to that address;
You must have a Privacy Policy posted for each domain associated with the mailing;
You have the means to track anonymous complaints; and
You may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the "TO" line of the e-mail.

These policies apply to messages sent using your SMART HOSTING service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site or an e-mail address hosted via your SMART HOSTING service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.

SMART HOSTING may test and otherwise monitor your compliance with its requirements, and may block the transmission of e-mail that violates these provisions.

Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

You must comply with the rules of any other network you access or participate in using your SMART HOSTING services.

Offensive Content
You may not publish or transmit via SMART HOSTING's network and equipment any content or direct links to any content that SMART HOSTING reasonably believes:

Constitutes, fosters, or promotes child pornography;
is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;
is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
is defamatory or violates a person's privacy;
creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;
improperly exposes trade secrets or other confidential or proprietary information of another person;
is intended to assist others in defeating technical copyright protections;
clearly infringes on another person's trade or service mark, patent, or other property right;
promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;
is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to SMART HOSTING; or
is otherwise malicious, fraudulent, or may result in retaliation against SMART HOSTING by offended viewers.

Content "published or transmitted" via SMART HOSTING's network or equipment includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on the Internet.

Copyrighted Material
You may not use SMART HOSTING's network or equipment to download, publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;
you are otherwise permitted by established Australian copyright law to copy the work in that manner.

SMART HOSTING may terminate the service of repeat copyright infringers.

Copyright Infringement Notice (Digital Millennium Copyright Act)
If you believe your copyright is being infringed by a person using the SMART HOSTING network, please send your written notice of copyright infringement to:

Ralph Steigard
Symmetric Solutions Pty Ltd.
675 Old South Head Road, Vaucluse, 2030, NSW, Australia

Your notice must include the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted words at a single site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit SMART HOSTING to locate the material;
Information reasonably sufficient to permit SMART HOSTING to contact you, such as an address, telephone number, and, if available, an e-mail address;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, the copyright owner's agent, or the law;
A statement that the information in the notification is accurate, and under penalty of perjury that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Cooperation with Investigations and Legal Proceedings
SMART HOSTING may, without notice to you:

report to the appropriate authorities any conduct by you that it believes violates applicable criminal law, and
provide any information it has about you in response to a formal or informal request from a law enforcement or government agency, or in response to a formal request in a civil action that on its face meets the requirements for such a request.

You must have valid and current information on file with your domain name registrar for any domain hosted on the SMART HOSTING network.
You may only use IP addresses assigned to you by SMART HOSTING staff in connection with your SMART HOSTING services.
You may not take any action which directly or indirectly results in SMART HOSTING IP space being listed in any of the various abuse databases.

Consequences of Violation of AUP
SMART HOSTING may without notice to you, suspend your service or remove any content transmitted via the SMART HOSTING service if it discovers facts that lead it to reasonably believe your service is being used in violation of this AUP. You must cooperate with SMART HOSTING's reasonable investigation of any suspected violation of the AUP. SMART HOSTING will attempt to contact you prior to suspension of network access to your server(s), however, prior notification is not assured.

You are strictly responsible for the use of your SMART HOSTING service in violation of this AUP, including use by your customers, and including unauthorized use (but not including unauthorized use that results from SMART HOSTING's failure to perform its obligations under the Master Services Agreement and Service Order Form).

SMART HOSTING will charge you an hourly rate of $250 AUD for AUP breach recovery, plus the cost of equipment and material needed to

(i) investigate or otherwise respond to any suspected violation of this AUP,
(ii) remedy any harm caused to SMART HOSTING or any of its customers by the use of your service in violation of this AUP,
(iii) respond to complaints, including complaints under the Digital Millenium Copyright Act,
(iv) respond to subpoenas and other third party requests for information as described in the Master Services Agreement, and
(v) have SMART HOSTING's Internet Protocol numbers removed from any "blacklist" such as SPEWs or other abuse databases. No credit will be available under your SMART HOSTING Service Level Agreement for interruptions of service resulting from AUP violations.

Amendments to AUP
The Internet is still evolving, and the ways in which the Internet may be abused are also still evolving. Therefore, we may from time to time amend this AUP in accordance with our Master Services Agreement to further detail or describe reasonable restrictions on your use of our services.

SMART HOSTING is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers' activities and disclaims any responsibility for any misuse of the SMART HOSTING network. SMART HOSTING disclaims any obligation to any person who has not entered into an agreement with SMART HOSTING for services.